Long story short. We had a plumbing issue at PSCS today. Michael, seen in today’s picture, was the plumber who made things right. 
I thoroughly enjoyed chatting with him and asked if he might pose next to the site of his fine work (yeah, he replaced a valve in the urinal) and give me permission to post the photo and a short story on the Internet.
You see, Michael is a natural teacher who just so happens to be a plumber. More importantly, he is a thoughtful human being who cares about quality. He asked me about the school to gain insight into the work he does with apprentice plumbers. He listened carefully and asked insightful questions.
The whole experience got me thinking how often I take for granted the people who come to my house or to my place of work to provide a service. Do I see “the plumber” or do I see a person?
Today I met Michael, a person.
Today’s Question: What’s the name of the person who delivers your mail?
Andy Smallman 
Edgar delivers our mail. He is most friendly. Of course he soon saw that Al received mail about horse racing. Edgar and his father are horse race fans so that gives Edgar something to talk about with Al. It also made him remember us soon after we moved here. Edgar cares about each and every one of the seniors who live in this retirement community and remembers their names. He is the greatest.
Thank you Andy, as always it was a pleasure to work at PSCS today. Your blog article made me think about how I have talked with my mailman and yet I have no idea what his name is. Wonderful point to ponder. I look forward to working with you in the future.
This photo reminds me something at the Fieni’s… Do you see what I mean Andy ? Fred.
YES! I believe you are referring to this post.